IDCM announce Program Manager and Deputy Program Manager

Photo: Donna Fleming

Fleming and Herrera Receive Promotions in Immediate Disaster Case Management (IDCM), BCFS’ Emergency Management Division

BCFS Health and Human Services’ Emergency Management Division (EMD) is excited to announce the promotion of Donna Fleming to the position of Program Manager and Melissa Herrera to the Deputy Program Manager position for the Immediate Disaster Case Management (IDCM) program.

Donna has been a part of the BCFS System for thirteen years, first as a Parenting and Education Facilitator and most recently, as a Quality Assurance Specialist for the Community Services Division, where she has served since 2015. Fleming holds a degree from Campbell University in Psychology, where she graduated Summa Cum Laude. Donna’s program management and development experience, coupled with her fiscal oversight for federal, state, and local funded projects, provides a significant benefit to the IDCM program.

As the IDCM Program Manager, Donna will be directly involved in strategic growth for the program, as well as providing direct oversight, development, and maintenance of current case management program activities. he IDCM program is the only national resource for federal government-provided disaster case management services. As such, Donna will ensure operational readiness through planning and training to facilitate immediate, around-the-clock response capacity. During IDCM activations, she will assume the role of Case Management Branch Director, coordinating case management-related functions with/through the Incident Command System.

Photo: Melissa Herrera

Melissa Herrera joined the BCFS System in 2014 as a Case Manager, ultimately promoting to the position of IDCM Cadre Team Lead. Melissa has a degree in Psychology, with a minor in Sociology from Texas A&M University-Kingsville. As the Deputy Program Manager, Melissa will focus efforts on continued expansion and maintenance of the case manager cadre through recruitment, assessment, on-boarding, and training of personnel located throughout the country. Melissa has been integral in growing the cadre to over 800 members from across the country, who stand ready to respond to the needs of disaster survivors. During activations, Melissa will assume the role of the Case Management Deputy Branch Director.

Both Donna and Melissa will continue to participate in EMD responses, each as a vital member of the Emergency Incident Management Team (IMT).

“During steady state (times when there is not a disaster), the IDCM program provides vision, planning, and effective training, emphasizing preparedness and readiness. Successful IDCM activations require leaders who are dedicated, focused, and compassionate toward people in need,” says Mario Guerra, Director of Response and Recovery. “Donna and Melissa have both demonstrated and proven themselves to be exceptional leaders and managers in the case management field. I am excited for the IDCM program and am proud of their respective promotions to these positions.”

Promotions will be effective August 1, 2017. Congratulations Donna and Melissa. We know we will continue to see great things from both of you.

BCFS Health and Human Services' Emergency Management Division is a non-profit partner of federal, state and local government and private industry, specializing in emergency management, incident management, disaster response, public health & medical emergency response, mass care, mass fatality planning, medical sheltering and planning for vulnerable populations.

Community Foundation of Abilene Awards BCFS Grant to Expand Reach

Community Foundation of Abilene Awards $24,000 Grant to
BCFS Health and Human Services to Expand its Reach

Photo Caption: April Young and Chelsea Bankes (BCFS’ Social Work Interns from Abilene Christian University) serve youth from foster care, local fathers, homeless young men, juvenile justice youth, and at-risk teens & youth

ABILENE –  The Community Foundation of Abilene has awarded BCFS Health and Human Services a $24,000 grant to hire an additional Youth Support Case Manager to serve local youth struggling with homelessness, poverty, unemployment or an unstable home life. The Youth Support Case Manager will help youth from troubled backgrounds achieve stability and self-sufficiency by providing guidance, support and connections to local resources.

After completing a comprehensive needs-assessment of each youth, the case manager will help them identify their personal, educational and professional goals and develop a transition plan.

The case manager will provide ongoing support necessary to help the youth achieve their goals – which may include help securing housing; employment support like resume-building and work skills training; and educational support including tutoring or help submitting college or financial aid applications.

“We are grateful for the continued partnership of The Community Foundation of Abilene in serving local young men and women in need,” said Emily Cole, BCFS Health and Human Services Regional Director. “This grant enables us to fill gaps between other funding sources and ensure that all the youth that walk in our doors can receive the help they need.”

The new case manager will serve youth from the BCFS Health and Human Services center, as well as BCFS’ Our House. The BCFS center provides case management, counseling, and  assistance with education, employment and housing to teens and youth. Many of the youth served at the center have been removed from their homes due to abuse or neglect and spent time in foster care, or have been involved in the juvenile justice system. The center is open to any youth who need a quiet study spot, a home away from home, or a chat with a counselor or mentor. BCFS Health and Human Services also provides parenting education courses for fathers to learn healthy communication and parent-child bonding tips.

BCFS’ Our House is a transitional living home that provides temporary shelter to young men in Abilene who are struggling with homelessness. Residents at BCFS’ Our House connect to programs at the BCFS Health and Human Services center for help furthering their education, securing employment, and learning life skills to prepare to move out on their own.

For more information about BCFS Health and Human Services’ work in Abilene, visit or call (325) 692-0033.

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BCFS is a global system of health and human service non-profit organizations with locations and programs throughout the United States as well as Eastern Europe, Latin America, Asia and Africa. The organization is a national leader in medical sheltering and emergency management and response, providing critical emergency support services to federal, state and local governments. BCFS also provides residential services and emergency shelters for children who are abused or neglected; assisted living services and vocational training for adults with intellectual disabilities; mental health services for children and families, foster care and adoption services; medical services; early education; transitional living services for youth who are at-risk and those in the juvenile justice system; residential camping and retreats for children and families; and international humanitarian aid for children living in impoverished conditions in developing countries.