IDCM announce Program Manager and Deputy Program Manager

Photo: Donna Fleming

Fleming and Herrera Receive Promotions in Immediate Disaster Case Management (IDCM), BCFS’ Emergency Management Division

BCFS Health and Human Services’ Emergency Management Division (EMD) is excited to announce the promotion of Donna Fleming to the position of Program Manager and Melissa Herrera to the Deputy Program Manager position for the Immediate Disaster Case Management (IDCM) program.

Donna has been a part of the BCFS System for thirteen years, first as a Parenting and Education Facilitator and most recently, as a Quality Assurance Specialist for the Community Services Division, where she has served since 2015. Fleming holds a degree from Campbell University in Psychology, where she graduated Summa Cum Laude. Donna’s program management and development experience, coupled with her fiscal oversight for federal, state, and local funded projects, provides a significant benefit to the IDCM program.

As the IDCM Program Manager, Donna will be directly involved in strategic growth for the program, as well as providing direct oversight, development, and maintenance of current case management program activities. he IDCM program is the only national resource for federal government-provided disaster case management services. As such, Donna will ensure operational readiness through planning and training to facilitate immediate, around-the-clock response capacity. During IDCM activations, she will assume the role of Case Management Branch Director, coordinating case management-related functions with/through the Incident Command System.

Photo: Melissa Herrera

Melissa Herrera joined the BCFS System in 2014 as a Case Manager, ultimately promoting to the position of IDCM Cadre Team Lead. Melissa has a degree in Psychology, with a minor in Sociology from Texas A&M University-Kingsville. As the Deputy Program Manager, Melissa will focus efforts on continued expansion and maintenance of the case manager cadre through recruitment, assessment, on-boarding, and training of personnel located throughout the country. Melissa has been integral in growing the cadre to over 800 members from across the country, who stand ready to respond to the needs of disaster survivors. During activations, Melissa will assume the role of the Case Management Deputy Branch Director.

Both Donna and Melissa will continue to participate in EMD responses, each as a vital member of the Emergency Incident Management Team (IMT).

“During steady state (times when there is not a disaster), the IDCM program provides vision, planning, and effective training, emphasizing preparedness and readiness. Successful IDCM activations require leaders who are dedicated, focused, and compassionate toward people in need,” says Mario Guerra, Director of Response and Recovery. “Donna and Melissa have both demonstrated and proven themselves to be exceptional leaders and managers in the case management field. I am excited for the IDCM program and am proud of their respective promotions to these positions.”

Promotions will be effective August 1, 2017. Congratulations Donna and Melissa. We know we will continue to see great things from both of you.

BCFS Health and Human Services' Emergency Management Division is a non-profit partner of federal, state and local government and private industry, specializing in emergency management, incident management, disaster response, public health & medical emergency response, mass care, mass fatality planning, medical sheltering and planning for vulnerable populations.